---
title: "Expanding User Support with Office Hours"
date: 2018-03-14
slug: expanding-user-support-with-office-hours
url: /blog/2018/03/Expanding-User-Support-With-Office-Hours
author: >
[Jorge Castro](https://twitter.com/castrojo)
[Ilya Dmitichenko](https://twitter.com/errordeveloper)
---
**Today's post is on Kubernetes office hours.**
Today's developer has an almost overwhelming amount of resources available for learning. Kubernetes development teams use [StackOverflow][1], [user documentation][2], [Slack][3], and the [mailing lists][4]. Additionally, the community itself continues to amass an [awesome list][5] of resources.
One of the challenges of large projects is keeping user resources relevant and useful. While documentation can be useful, great learning also happens in Q&A sessions at conferences, or by learning with someone whose explanation matches your learning style. Consider that learning Kung Fu from Morpheus would be a lot more fun than reading a book about Kung Fu!
We as Kubernetes developers want to create an interactive experience: where Kubernetes users can get their questions answered by experts in real time, or at least referred to the best known documentation or code example.
Having discussed a few broad ideas, we eventually decided to make [Kubernetes Office Hours][7] a live stream where we take user questions from the audience and present them to our panel of contributors and expert users. We run two sessions: one for European time zones, and one for the Americas. These [streaming setup guidelines][8] make office hours extensible—for example, if someone wants to run office hours for Asia/Pacific timezones, or for another CNCF project.
To give you an idea of what Kubernetes office hours are like, here's Josh Berkus answering a question on running databases on Kubernetes. Despite the popularity of this topic, it's still difficult for a new user to get a constructive answer. Here's an excellent response from Josh: