---
description: Understand how to diagnose and troubleshoot Docker Desktop, and how to
  check the logs.
keywords: Linux, Mac, Windows, troubleshooting, logs, issues, Docker Desktop
toc_max: 2
title: Troubleshoot Docker Desktop
linkTitle: Troubleshoot and diagnose
aliases:
 - /desktop/linux/troubleshoot/
 - /desktop/mac/troubleshoot/
 - /desktop/windows/troubleshoot/
 - /docker-for-mac/troubleshoot/
 - /mackit/troubleshoot/
 - /windows/troubleshoot/
 - /docker-for-win/troubleshoot/
 - /docker-for-windows/troubleshoot/
 - /desktop/troubleshoot/overview/
 - /desktop/troubleshoot/
tags: [ Troubleshooting ]
weight: 10
---

This page contains information on how to diagnose and troubleshoot Docker Desktop, and how to check the logs.

> [!WARNING]
>
> If you're experiencing malware detection issues on Mac, follow the steps documented in [docker/for-mac#7527](https://github.com/docker/for-mac/issues/7527).

## Troubleshoot menu

To navigate to **Troubleshoot** either:

- Select the Docker menu Docker menu {{< inline-image src="../../images/whale-x.svg" alt="whale menu" >}} and then **Troubleshoot**.
- Select the **Troubleshoot** icon near the top-right corner of Docker Dashboard.

The **Troubleshooting** menu contains the following options:

- **Restart Docker Desktop**.

- **Reset Kubernetes cluster**. Select to delete all stacks and Kubernetes resources. For more information, see [Kubernetes](/manuals/desktop/settings-and-maintenance/settings.md#kubernetes).

- **Clean / Purge data**. This option resets all Docker data without a
reset to factory defaults. Selecting this option results in the loss of existing settings.

- **Reset to factory defaults**: Choose this option to reset all options on
Docker Desktop to their initial state, the same as when Docker Desktop was first installed.

If you are a Mac or Linux user, you also have the option to **Uninstall** Docker Desktop from your system.

## Diagnose
 
> [!TIP]
>
> If you do not find a solution in troubleshooting, browse the GitHub repositories or create a new issue:
>
> - [docker/for-mac](https://github.com/docker/for-mac/issues)
> - [docker/for-win](https://github.com/docker/for-win/issues)
> - [docker/for-linux](https://github.com/docker/for-linux/issues)

### Diagnose from the app

1. From **Troubleshoot**, select **Get support**. This opens the in-app Support page and starts collecting the diagnostics.
2. When the diagnostics collection process is complete, select **Upload to get a Diagnostic ID**.
3. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID.
4. Use your diagnostics ID to get help:
    - If you have a paid Docker subscription, select **Contact support**. This opens the Docker Desktop support form. Fill in the information required and add the ID you copied in step three to the **Diagnostics ID field**. Then, select **Submit ticket** to request Docker Desktop support.
        > [!NOTE]
        >
        > You must be signed in to Docker Desktop to access the support form. For information on what's covered as part of Docker Desktop support, see [Support](/manuals/desktop/troubleshoot-and-support/support.md).
    - If you don't have a paid Docker subscription, select **Report a Bug** to open a new Docker Desktop issue on GitHub. Complete the information required and ensure you add the diagnostic ID you copied in step three.

### Diagnose from an error message 

1. When an error message appears, select **Gather diagnostics**.
2. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID.
3. Use your diagnostics ID to get help:
    - If you have a paid Docker subscription, select **Contact support**. This opens the Docker Desktop support form. Fill in the information required and add the ID you copied in step three to the **Diagnostics ID field**. Then, select **Submit ticket** to request Docker Desktop support.
        > [!NOTE]
        >
        > You must be signed in to Docker Desktop to access the support form. For information on what's covered as part of Docker Desktop support, see [Support](/manuals/desktop/troubleshoot-and-support/support.md).